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If you want to sell on the Mindful Market Marketplace, you will need to setup a (free) Stripe account. When a customer places an order with you, the money will be transferred to Stripe who will hold it for 2-3 days before transferring it directly to your bank account. How many days depends on the transfer schedule you have set up with them.
You can find more information here. If you need to, you can change the bank account information from your Stripe dashboard. Stripe takes a small fee (2.9% +$0.30) on every transaction, though this can be reduced if you make more than $80,000 a month through Stripe.
Unfortunately, currently, yes - but hopefully not for long! :)
Yes! All Mindful Market stores are optimized for search engines like Google so all products you list will automatically be searchable. (Bear in mind it will take a few days for new products to become visible.) All items will also be visible in our Mindful Market marketplace so shoppers can browse and find you there.
Mindful Market uses strategies such as page tags to help boost your rating in search. However there is plenty you can do yourself to improve this further.
You do! Or you can pay someone to do it for you, up to you. Either way, all your products stay with you until a customer orders them and then you send them directly to the customer.
Mindful Market doesn't collect any license information from you because every state/country has different requirements. However, you are expected to understand and comply with all local laws which apply to your business type, and obtain all relevant business licenses and sellers' permits.
Scam customers are very rare on Mindful Market, but misunderstandings can arise, so it's good to know about your protection options anyway.
When a customer purchases via Stripe, the only way they can dispute the charge is by contacting their bank or credit card company. When a chargeback is filed, Stripe will work with you and the customer's credit card company to resolve it, allowing you to provide your own evidence of why the charge is legitimate. They will also take into account your history as a seller when deciding how to proceed. Stripe charges $15 per chargeback, though this fee is refunded if the issuing bank decides in your favor.
Learn more about chargebacks on Stripe
The best way to protect yourself is to make sure disputes aren't filed against you in the first place.
Make sure that customers will recognize the description that appears on their credit card statements. For Stripe, you can set this description on your settings page. We recommend you choose the name that customers most closely associate with you. This might not be your official corporate name—your website domain or the product for which you are known may be a good choice.
Make it really easy for customers to find your customer service contact information, and respond to customer inquiries quickly.
Have clear return and refund policies and make it really easy for customers to find them on your website.
If you ship physical goods, communicate accurate delivery times and keep customers updated throughout the delivery process, especially if there are unforeseen delays. If possible, use online tracking and delivery confirmation.
Simply check out our support portal
Want to take your shop to the next level? Our partnership with Art+Soul Design gives you access to customized shop design. Bring the soul of your business to life.Learn more >
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